B'SP Crew

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

 

RETURNS

 

All returned items must be in a new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at brownsugarprod13@gmail.com place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return to the following address:

 

Brown'Sugar Productions

Attn: Returns

10006 quiet brook lane

Clinton, Maryland, 20735

 

*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. 

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7-14 days days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

202-286-9711

brownsugarprod13@gmail.com

Shipping Policy

Thank you for visiting and shopping at Brownsugarprod.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. All orders are shipped on weekends (Saturdays and Sundays). Orders are not shipped on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	5-7 business days	Free
FedEx Two Days	3 business days	$12.95
FedEx Overnight *	1-2 business days	$19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.